Think Tank

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Think Tank

The CHC Think Tank’s collective of interdisciplinary professionals tackles the multidimensional challenges facing healthcare and distills their expertise into practical solutions.
 


 

What we do

asking questions

Communication Conundrum? Request Help

bullseye

1-on-1 Communication Training

communication

Team Communication Training

Deep dives

A photo of a young woman wearing a white blouse sitting in a doctor's office speaking to a nurse.

Bridging Past and Present: Strategies for Compassionate Trauma-Informed Care

How can healthcare providers improve communication to better support patients who may experience trauma-triggered responses during care?

Health and Persuasion deep dive

Health and Persuasion

How does it feel to know your healthcare team might be trying to persuade you? How can clinicians use persuasive techniques without being perceived as being coercive?

Take the shot: Exploring Vaccine Promotion Messaging

Take the shot: Exploring vaccine promotion messaging

“What are some ideas for promoting the flu vaccine for this upcoming cycle that could be applied to the eventual promotion of a COVID-19 vaccine?”

Addressing and Documenting Patient Frustration and Distress

Addressing and Documenting Patient Frustration and Distress

"How do I effectively communicate with frustrated or distressed patients, and how do I document it in the EMR?"

Talking to Patients with Uncurable Cancers

Breaking Bad News and Compassion Fatigue

"What is an evidence-based, compassionate way to talk with patients who are uninsured or underinsured?"

COACH Program


Enrolling in the Communication Optimization and Compassion in Healthcare (COACH) program enhances clinician communication skills, decreases clinician burnout, and increases patient satification.

Enroll now
Meet out health communication coaches
Read about the impact COACH has made


 

Recent publications

Kleiss, I., Kortlever, J., Karyampudi, P., Ring, D., Brown, L., Reichel, L., Driscoll, M., Vagner, G. (2020). A Comparison of 4 Single-Question Measures of Patient Satisfaction. Journal of Clinical Outcomes Management, 27(1). https://www.mdedge.com/jcomjournal/article/216218/business-medicine/comparison-4-single-question-measures-patient

Menendez, M., van Hoorn, B., Mackert, M., Donovan, E., Chen, N., Ring, D. (2017). Patients With Limited Health Literacy Ask Fewer Questions During Office Visits With Hand Surgeons. Clinical Orthopaedics and Related Research, 475(5). https://journals.lww.com/clinorthop/abstract/2017/05000/patients_with_limited_health_literacy_ask_fewer.3.aspx

van Hoorn, B., Menendez, M., Mackert, M., Donovan, E., van Heijl, M., Ring, D. (2019). Missed Empathic Opportunities During Hand Surgery Office Visits. HAND, 16(5). https://journals.sagepub.com/doi/10.1177/1558944719873395